Returns & exchanges
We want you to love your furniture. Because many pieces are large, custom, or made-to-order, return eligibility depends on the product and condition.
General guidelines
- Report damaged or incorrect items within 48 hours of delivery with clear photos
- Unused items in original packaging may be eligible for exchange where stock allows
- Custom-made, clearance, or heavily discounted items may be final sale
How to start a request
Email us from the order contact details or use the Contact page with your order number, product name, and photos if relevant. We'll review and guide you through next steps.
We're committed to fair, clear solutions whenever something isn't right.